On submission of the form provided we’ll arrange for a UPS courier to collect your item(s) within 48 hours of your request. We’ll also provide you with a tracking number so you can check the status of your return. Please note there is a charge of £9.95 for UPS collection.

If you’re not at home when UPS arrive, they’ll leave a returns label. Please attach this to the parcel containing your unwanted item(s) and take this to your nearest UPS drop-off point. Details of your nearest UPS drop-off point can be found ups.com/dropoff

If you have any questions regarding your return please contact our dedicated returns team on +44 (0) 1793 934 011 or email onlinestore@neptune.com detailing your product to be returned along with your order number