Home Specialist

Fulham - Permanent, full-time

The role


About this Role

We are looking for a Home Specialist to join our team and provide a premium customer service experience to all our customers through their in-depth product knowledge and passion for great design and interiors.

Responsibilities include:

  • Creating a welcoming environment that makes customers want to visit regularly
  • Identifying customer needs and use product knowledge to help choose suitable products
  • Processing sales and communicate information accurately
  • Being able to respond to queries on product's price, features and benefits
  • Assisting in the health and safety, cleanliness and security of the store
  • Supporting colleagues and working together as a team
  • Being a brand ambassador for Neptune


Our stores are open 7 days a week and so it's important that you'll have flexibility to work during the week and at weekends also.

Neptune Fulham was our very-first London store to open. Forming the ground floor of a red-brick townhouse, it's based on the bustling Wandsworth Bridge Road but towards the slightly quieter, residential end. After all, we try to make our stores feel more like homes than shops. It's still easy to reach by underground, overground or bus though. A terrace with classic railings and greenery-filled planters will greet you on arrival, and worry not, you'll be able to easily spot us as you come down the street - just look out for the flags.

What Benefits we can offer you
* Competitive salary
* Generous Holiday Allowance
* Life Assurance
* Company sick pay
* Enhanced maternity and paternity leave
* Cycle to work scheme
* Generous Neptune new item and outlet discounts
* Perkbox: Wellbeing Hub and Retail Discounts Portal
* Your birthday day off
* Two paid volunteer days a year
* Day off if you become a Grandparent
* A week off to celebrate a life event
* Refer a friend scheme
* Long service holiday allowance increase
* Training Workshops

Across all locations, we stay united by our company values: Do The Right Thing, Do It Together, Aim High and Keep It Real.

We're an equal opportunities employer; our mission is to welcome everyone and create inclusive teams, with all colleagues and applicants afforded the same opportunities. We encourage everyone to join us and be themselves at work, in an environment that actively promotes equality, diversity and inclusion and where everyone's voices are heard.

Our Story
Founded in 1996 by friends John Sims-Hilditch and Giles Redman, Neptune design and make pieces for your whole home. Recognised for our exacting standards, design-led aesthetic and expert craftsmanship, we're perhaps most known for kitchens - with heirloom-worthy dressers not far behind. Neptune's trademark 'look' is British: refined, simple, sturdy, and with an almost obsessive attention to detail. We're also respected for our commitment to craft and quality. Put simply, we make things we're proud of, and that are designed to last a lifetime.