The role
Founded in 1996, Neptune design and make pieces for your whole home. Recognised for our exacting standards, design-led aesthetic and expert craftsmanship, we're perhaps most known for kitchens - with heirloom-worthy dressers not far behind. Our trademark 'look' is British: refined, simple, sturdy, and with an almost obsessive attention to detail. We're also respected for our commitment to craft and quality. Put simply, we make things we're proud of, and that are designed to last a lifetime.
It's with great excitement that we announce the opening of a brand-new Neptune Outlet store, in the North of the UK at Redbrick Mill, very soon, so we're on the lookout for a key part of the team, our new Home Specialist.
We are looking for a Home Specialist to join our team and provide a premium customer service experience to all our customers through their in-depth product knowledge and passion for great design and interiors.
Responsibilities include:
- Creating a welcoming environment that makes customers want to visit regularly
- Identifying customer needs and use product knowledge to help choose suitable products
- Processing sales and communicate information accurately
- Being able to respond to queries on product's price, features and benefits
- Assisting in the health and safety, cleanliness and security of the store
- Supporting colleagues and working together as a team
- Being a brand ambassador for Neptune
Our stores are open 7 days a week and so it's important that you'll have flexibility to work during the week and at weekends also.
What Benefits we can offer you
- Generous Holiday Allowance
- Life Assurance
- Company sick pay
- Enhanced maternity and paternity leave
- Cycle to work scheme
- Generous new item and factory outlet discounts
- Discounted gym membership
- Competitive salary and discretionary bonus scheme
- Perkbox: Wellbeing Hub and Retail Discounts Portal
- Your birthday day off
- Two paid volunteer days a year
- Day off if you become a Grandparent
- A week off to celebrate a life event
- Refer a friend scheme
- Long service holiday allowance increase
- Training Workshops
Across all locations, we stay united by our company values: Do The Right Thing, Do It Together, Aim High and Keep It Real.
We are a growing business that encourages our people to grow with us. Neptune's goal is to ensure we have a diverse and inclusive work environment, where all of our employees have equal access to opportunities and everyone's voices are heard.
