The role
At Neptune, we're building something truly special - not just in our beautiful, design-led products, but in the care, quality and passion we put into delivering them. We believe in doing the basics brilliantly and bringing a personal, human touch to every stage of the customer journey. We're looking for warm, professional and reliable Home Delivery Specialist Mate (Drivers Mate) to join our dedicated distribution team.
As a Home Delivery Specialist Mate, you'll partner with a Driver and be a trusted face of Neptune - delivering not only our products, but a lasting impression. With every delivery, every conversation, and every carefully placed piece of furniture, you'll ensure our customers feel looked after and genuinely delighted.
What you'll be doing
- Deliver and install Neptune items with care, empathy, and precision inside customers' homes across the country
- Support with carrying out daily vehicle checks
- Use equipment and techniques to safely load, unload and move heavy furniture items
- Perform risk assessments at each delivery site and resolve issues when they arise
- Use handheld devices to complete delivery records accurately and efficiently
- Keep your vehicle clean and organised, both inside and out
- Communicate confidently and professionally with customers and colleagues
- Follow all company policies and safety standards
- Be a proud ambassador for Neptune in your conduct, presentation and attitude
Who we're looking for
This isn't just a job - it's a chance to be part of a passionate, supportive and forward-thinking team. You'll be a naturally warm, helpful individual with a professional approach to customer service and a respect for the homes you visit. You will also have great communication and problem solving skills, with a calm and focused mindset when things get busy. You'll share our values of quality, service, and integrity, and take pride in every delivery, big or small.
Hours of work are a minimum of 40 hours per week over 4 days covering Monday to Saturday and includes 2 nights stay away per week. Salaries are competitive alongside with bonuses.
Benefits we can offer you
- Generous Holiday Allowance
- Life Assurance
- Company sick pay
- Enhanced maternity and paternity leave
- Cycle to work scheme
- Generous new item and outlet discounts
- Discounted gym membership
- Competitive salary
- Perkbox: Wellbeing Hub and Retail Discounts Portal
- Your birthday day off
- Day off if you become a Grandparent
- Two paid volunteer days a year
- A week off to celebrate a life event
- Refer a friend scheme
- Long service holiday allowance increase
- Training Workshops
Across all locations, we stay united by our company values: Do The Right Thing, Do It Together, Aim High and Keep It Real.
We are a growing business that encourages our people to grow with us. Neptune's goal is to ensure we have a diverse and inclusive work environment, where all of our employees have equal access to opportunities and everyone's voices are heard.
