The role
At Neptune everyone has an eye for detail, whether it's helping customers design beautiful home interiors or tuning our own systems to serve the needs of the business. Our ambition to consistently deliver a world class customer journey means making exceptional the norm at Neptune. Behind the scenes we need our IT department to be fully engaged with the rest of the organisation and continue to offer the right tools and technology to people across all business functions to enable them to deliver on the considerable ambitions that Neptune has.
It's an exciting time at Neptune as we continue to grow, so we're on the lookout for a Infrastructure and Cloud Manager to support the digital transformation and development of the business. You'll provide technological excellence and guidance for the technology strategy of the business, alongside leading a team of cloud, infrastructure and IT security colleagues.
You'll be responsible for establishing and maintaining appropriate systems, policies and processes, whilst coaching, developing and mentoring the team to hit key service measurables, keeping risk, availability and costs within an agreed budget, alongside supporting the team to hit their own personal development objectives.
To achieve this, you will:
- Handle and establish priorities for maintenance, design, development, and analysis of a Cloud infrastructure, focusing on quality of service and scalability and efficiencies
- Support the strategy of the business by ensuring the infrastructure and services in use are fit for purpose and meet business objectives, ensuring obsolesce and security vulnerabilities are controlled
- Liaise with internal departments to understand their needs; recommend solutions and provide support to users
- Provide 3rd line support and guidance and be hands on with infrastructure, software and systems
- Collaborate with peers and other cross functional departments within Technology and other business areas, communicating with non-technical colleagues
- Manage relationships with external suppliers, contractors and consultants
You'll be a leader that inspires with notable experience motivating a high calibre team and able to bring solid technical knowledge and experience in enterprise hardware and networking products and software. You'll also have a sound understanding of backup technologies, security products, SD-WAN and Firewalls and MS Azure and M365. Ideally you'll have an industry background in retail, manufacturing, distribution or digital marketing. We're looking for someone who is a positive influencer and able to build excellent, trusted working relationships with peers and stakeholders alike.
What Benefits we can offer you
- Competitive salary
- Generous Holiday Allowance
- Life Assurance
- Company sick pay
- Enhanced maternity and paternity leave
- Cycle to work scheme
- Gym membership
- Generous Neptune new item and outlet discounts
- Perkbox: Wellbeing Hub and Retail Discounts Portal
- Your birthday day off
- Two paid volunteer days a year
- Day off if you become a Grandparent
- A week off to celebrate a life event
- Refer a friend scheme
- Long service holiday allowance increase
- Training Workshops
Across all locations, we stay united by our company values: Do The Right Thing, Do It Together, Aim High and Keep It Real.
We're an equal opportunities employer; our mission is to welcome everyone and create inclusive teams, with all colleagues and applicants afforded the same opportunities. We encourage everyone to join us and be themselves at work, in an environment that actively promotes equality, diversity and inclusion and where everyone's voices are heard.
Our Story
Founded in 1996 by friends John Sims-Hilditch and Giles Redman, Neptune design and make pieces for the whole home. Recognised for our exacting standards, design-led aesthetic and expert craftsmanship, we're perhaps most known for kitchens - with heirloom-worthy dressers not far behind. Neptune's trademark 'look' is British: refined, simple, sturdy, and with an almost obsessive attention to detail. We're also respected for our commitment to craft and quality. Put simply, we make things we're proud of, and that are designed to last a lifetime.
